open ON open.ticket_id=ticket.ticket_id AND open.status=\'open\' AND open.isanswered=0 ';
if(!$thisuser->... answered.ticket_id=ticket.ticket_id AND answered.status=\'open\' AND answered.isanswered=1 '.
'LEFT ... ON overdue.ticket_id=ticket.ticket_id AND overdue.status=\'open\' AND overdue.isoverdue=1 ';
if(!$thisuser... le'=>'Beantwortete Tickets', 'href'=>'tickets.php?status=answered', 'iconclass'=>'answeredTickets'));