nnect to SMTP using TLS because that line it does is connect using TLS if the version of PHP is 5.1.0 and my version was that actually .. so I pu... /manual/en/migration56.openssl.php
Mainly, there is extra verification done on the connection. This v... ses PHP's new verification to fail.
The solution is to patch osTicket's mail class at /include/pear/N... e verification off. For my setup, the mail server is on the same local network as the osTicket server,